Could not get a scene API

I’m trying to send an assembly from SOLIDWORKS using the newest version of the plugin and am getting the error:
“An error occured during connection to KeyShot Studio: Failed to connect. Could not get a scene api. Please check your installation.”
After comparing the folder for KeyShot Studio to KeyShot 11 in my Documents folder, it seems that the file “sceneapi.log” is missing from Studio. I’ve tried doing a full uninstall and reinstall of KeyShot and that didn’t do anything. Any suggestions on how I can get this file to generate would be appreciated, not being able to send files via the plugin is really inconvenient.